: When refusing a sale, employees should be firm and courteous. You should state the policy clearly, offer an alternative, and call for backup if necessary, without judging or threatening the customer. Biological & Legal Factors Absorption Rate Factors
Cons:
Marcus remembered the video example: a guy named “Chuck” in the training video who said, “C’mon, I’m just happy!” The trainee in the video smiled, canceled the transaction, and directed Chuck to the pretzels instead. Chuck bought pretzels. dollar general alcohol sales training answers
Answer: False. That’s a “straw purchase.” You refuse the sale. Do not pass Go. Do not collect $2.50 in employee discount. : When refusing a sale, employees should be
To ensure compliance with laws and regulations, Dollar General employees should follow best practices when selling alcohol, including: Chuck bought pretzels
The training focuses on three primary areas: identifying valid IDs, recognizing signs of intoxication, and knowing the legal requirements for a sale.