True Facials Scripts -

You have the templates. Now, how do you ensure your team sounds authentic? Here is the 3-step methodology used by top spas.

Example using S.P.E.A.K.: "Sensory: You feel my gloves are cold because of the aluminum oxide in this scrub. Purpose: We are manually polishing the stratum corneum. Expectation: You might feel a gritty texture for 60 seconds. Action: I need you to close your eyes tightly so no granules get in. Knowledge: Did you know your skin turns over every 28 days? We are speeding that up by 3 days with this." true facials scripts